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HomePrivacy Policy for Craving Home Cooked

Privacy Policy for Craving Home Cooked

Table of contents

Privacy Policy

As the owner of this website (cravinghomecooked.com, referred to as the “Site”), Craving Home Cooked understands that your privacy is of critical importance.  This Privacy Policy describes what information we collect from you via the Site and how we use and disclose such information. Craving Home Cooked’s registered office is at PO Box 32010 Calgary RPO Silverado, AB, T2X 0X4, and is registered under registration number 819031790.

Craving Home Cooked acts as data controller for the processing of personal data collected when you visit the Site and use the services provided by Craving Home Cooked. By personal data we mean all information that identifies you or can directly or indirectly identify you (e.g. name, birthday, postal code, address, IP address, etc.).

If you have any questions about this Privacy Policy, or the practices of this Site, please contact us at [email protected].

This privacy policy applies exclusively to the Site. Visitors/users should be aware that the Site may include links to other websites, and that Craving Home Cooked is in no way responsible for the practices, terms of use, privacy policies and/or content of such websites.

Processing of personal data by Craving Home Cooked

In this section you will find further information about the processing of personal data by Craving Home Cooked. We classify this information under headings by the type of services that may be used on our website. In practice, several of these services may be provided at the same time.

1.     General introduction

a.     Sharing/transfer of personal data to third parties

Craving Home Cooked does not sell the personal data of its visitors/users (except for the case where Craving Home Cooked would choose or be forced to sell its business or assets (see b)).

However, Craving Home Cooked reserves the right to share the personal data with third parties solely for the purpose of providing its online services. Craving Home Cooked contractually ensures that the necessary measures for the security and confidentiality of personal data processed on its behalf by third parties are taken.

Following is an indicative list of third parties with/to which Craving Home Cooked shares/transfers data. We briefly describe the purpose of this sharing/transfer and provide a link to their respective privacy policies:

b.     Sharing/transfer of personal data to third countries

  • Everybody

Craving Home Cooked shares data with third parties established in third countries such as the USA. Craving Home Cooked ensures that the third-party recipients in such third countries ensure that the personal data which is transferred to them will enjoy a comparable level of protection as the level of protection offered by Craving Home Cooked in Canada, e.g. by using legally approved mechanisms, such as Standard Contractual Clauses or adequacy decisions, to ensure that your data is afforded an equivalent level of protection.

  • EEA-residents

If you are a resident of a country in the European Economic Area (EEA), subject to the General Data Protection Regulation, it is of note that Craving Home Cooked is established in Canada. Pursuant to an adequacy decision taken based on article 45 GDPR, Canada ensures an adequate level of protection of personal data, comparable to the level of protection offered by EU law.

c.     Sharing/transfer of personal data to government authorities

We transmit personal data to public authorities (including jurisdictional/administrative courts) where this is a legal obligation or where it is necessary for the validation, exercise or defence of legal claims.

Where government bodies (including judicial/administrative/investigative courts) should request personal data, Craving Home Cooked may also be obliged to share such data with them.

d.     Conservation periods for personal data

Under the heading ‘conservation period’ (see below), we indicate in each case the period for which we will conserve your personal data for the purposes of the processing concerned. After this period, we will no longer process your personal data, unless this is necessary to comply with a legal obligation or where this is necessary for the validation, exercise or defence of a legal claim or if you give us your consent for a longer conservation.

Certain processing operations are based on your consent (see below). It is as easy to withdraw as to give consent. If you withdraw your consent, we can no longer process the related data (e.g. the data you provided us with to create a thorough profile, your email-address for the purpose of sending you our newsletter, etc.). Once consent has been withdrawn, we ensure that the data is deleted unless it can be processed on another legal basis.

As the case may be (see below), we will infer the withdrawal of your consent from following actions:

  • Removal of a comment from the Site
  • Unsubscribing from the newsletter
  • By contacting us at [email protected] or by post at PO Box 32010 Calgary RPO Silverado, AB, T2X 0X4.

2.     Processing operations of personal data  by Craving Home Cooked

a.     Personal data automatically collected when you visit the Site

As long as the Site’s online services are not used and visitors simply browse the Site, they are not required to provide/enter any personal data.

However, by simply visiting and browsing the Site, certain information that directly or indirectly identifies you may be collected automatically. This is technical data: the IP (Internet Protocol) address of your computer, the web browser you are using, your connection speed, basic server connection data, and data collected via HTML cookies, Flash cookies, web beacons and similar technologies (see the Cookie Policy below)

Purpose of processing operation: to establish the connection; to present the content of the Site; to diagnose errors.

Legal basis: processing is necessary for the legitimate interests pursued by Craving Home Cooked (Art. 6, §1, f) of the GDPR).

These legitimate interests coincide with the purposes of the processing operation, i.e. offering the services of the Site.

Conservation period: Until the legal basis ceases to exist.

a.     Personal data collected when you register and create an account

  • We may collect other data from you when you register with our Site in order to use various features.  Such data could include your email address, name, screen name, and password (if applicable). We may use third parties to provide the functionality to allow you to register for the Site, in which case the third party will also have access to your information. An example of such a functionality is Slickstream, provided and maintained by Raptive (https://raptive.com/creator-advertising-privacy-statement/) which allows you to login to the website, and access certain functionalities, through the use of your Google credentials. In using Slickstream, no information relating to the use of this functionality is stored in our databases. In any case,, we will not provide any personally-identifying information about you to third parties, except if required by law.

Purpose of processing operation: creating an account on the Site.

Legal basis: processing is necessary for the execution of the contract you conclude with Craving Home Cooked (Art. 6, §1, b) of the GDPR).

Conservation period: the duration of the contractual relation.

  • Once you have created an account on the Site, we could collect other data that you provide voluntarily (such as your birthday, postal code, etc. but also e.g. the comments that you post, see below). We may also collect information about you through other methods, including research surveys, social media platforms, verification services, data services, as well as public sources. We may combine this data with your registration data in order to maintain a more thorough profile.

Purpose of processing operation: creating a thorough profile for your account on the Site, creating a better user experience for the Site, diagnosing and troubleshooting malfunctions on the Site, better understanding how the Site is used, and making personalized recommendations to you.

Legal basis: your consent (Art. 6, §1, a) of the GDPR).

Conservation period: until the withdrawal of your consent or the end of the contractual relation as described under the previous bullet point.

  • When you post a comment on the Site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string.

Purpose of processing operation: (1) to process and publish your comment, (2) to help spam detection.

Legal basis: (1) your consent and (2) our legitimate interests (Art. 6, §1, a) and f) of the GDPR).

Our legitimate interest is to keep the Site free of spam, to ensure a smooth and good visitor/user experience.

Conservation period: until the withdrawal of your consent (removal of the comment).

b.     Your email address

We may collect your email address, but only if you voluntarily provide it to us. This may occur, for example, if you sign up to receive an email newsletter, or enter a promotion. We will use your email address for the purposes for which you provided it to us, and also from time to time to send you emails regarding the Site or other products or services that we believe may be of interest to you. You may opt out of such email communications at any time by clicking the “unsubscribe” button in the email.

We will not share your email address with any third parties.

Purpose of processing operation: to provide you our email newsletter, to let you participate in a promotion.

Legal basis: your consent (Art. 6, §1, a) of the GDPR).

Conservation period: until the withdrawal of your consent (when you unsubscribe).

c.     Transactional data

We may process information relating to transactions, including purchases of goods and services, that you enter into with us and/or through our Site (“Transactional Data“). The Transactional Data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

Purpose of processing operation: to supply you with the goods and services, to keep records of transactions.

Legal basis: processing is necessary for the execution of the contract you conclude with Craving Home Cooked (Art. 6, §1, b) of the GDPR).

Conservation period: the duration of the contractual relation.

Payment processing on our Site is handled by our payment services providers, Paypal. We will share transaction data with our payment services providers only to the extent necessary for the purposes of processing your payments, refunding such payments and dealing with complaints and queries relating to such payments and refunds. You can find information about the payment services providers’ privacy policies and practices at https://www.paypal.com/us/webapps/mpp/ua/privacy-full.

d.     Shopping information

If you order something from Craving Home Cooked, we collect your shopping data. Depending on the type of purchase and processing status, shopping data mat include the following information:

  • Order number
  • Details on the purchased items (name, size, color, price, etc.)
  • Payment method information
  • Delivery and billing addresses
  • Messages and communications relating to purchases (e.g. notice of revocation, complaints and messages to customer service)
  • Delivery and payment status (e.g. completed or dispatched)
  • Return status (e.g. successfully completed)
  • Information on service providers involved in executing the contract (for order purchasing perhaps shipment numbers of parcel services)

Purpose of processing operation: executing purchase agreements and customer services

Legal basis: processing is necessary for the execution of the contract you conclude with Craving Home Cooked (Art. 6, §1, b) of the GDPR).

Conservation period: the duration of the contractual relation

e.     Minors

If we discover that we have collected personal data from a minor under the age of 18 without the verifiable consent of his or her parents/legal guardians, we will delete said data from our database as soon as possible (in accordance with Article 8 GDPR). If you believe that we may have collected information on a minor under the age of 18, please contact Craving Home Cooked at the following address: [email protected].

1.     Automated decision making, including profiling

As indicated above, we may process data to create a thorough profile for your account on the Site, creating a better user experience for the Site, and making personalized recommendations to you.

The data we process once you have created an account entails personal data that you provide voluntarily (such as your birthday, postal code, etc. but also e.g. the comments that you post). We may also collect information about you through other methods, including research surveys, social media platforms, verification services, data services, as well as public sources.

When you create a profile on the Site, we request your explicit consent to engage in profiling for aforementioned purposes. If you do not consent or withdraw your consent, no profiling will occur.

We work with the following third parties for linking your data and creating a more thorough profile:

As a result:

  • We can offer you tailored recommendations (e.g. specific recipes) which align with your interests and preferences;
  • We can tailor the Site to your preferences;

2.     Exchange of information

Craving Home Cooked respects the privacy of its users and only shares information in specific circumstances. We make your information available to other companies, applications or individuals in the following circumstances:

  • We may use third parties to provide services related to our Site, such as database management, maintenance services, call center, online marketing actions. These third parties will have access to your data only to perform the above tasks on our behalf.
  • We may share information about you in the event of the purchase or merger of our website with another company, or in the event of a similar business transaction. As such, and in the event that the Site or substantially all of its assets is sold or disposed of as a going concern, whether by merger, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership, the information we have collected about you may be one of the assets sold or merged in connection with that transaction. However, we will inform you before your data is transferred and becomes subject to any other personal data protection policy, either by displaying a visible notice or by sending a notice to the e-mail address you have provided in your account.
  • We may share information about you in order to investigate, prevent or act on any illegal activity, if there is a suspicion of fraud, in circumstances involving potential threats to the physical integrity or other rights and interests of any person, in the event of a breach of our website terms of use, if required by law, and in all cases where we believe in good faith that sharing such information is necessary.
  • We may share information about you in response to a judicial summons, search warrant, legal process, court order, legal process or other law enforcement action issued by any competent authority, including the national data protection authority and data protection supervisory authorities of other EU member states, as well as to protect and defend our legal rights or to counter any claims against us.
  • In addition to the above, we may use the data we collect for other purposes of which you will be informed at the time of collection and with your consent, insofar as this is necessary.

Please note that third parties may independently collect data about you, including your IP address and information about the websites you visit and the links you click, through cookies, link clicks or other means when you visit our website or when advertisements are shown on our site. For more information, see ‘Cookie Policy’ below.

For sake of completeness, this Site is affiliated with CMI Marketing, Inc., d/b/a Raptive (“Raptive”) for the purposes of placing advertising on the Site, and Raptive will collect and use certain data for advertising purposes. To learn more about Raptive’s data usage, click here: https://raptive.com/creator-advertising-privacy-statement

3.     Data security

Craving Home Cooked takes all necessary technical and organizational measures to safeguard and protect your personal data against accidental or deliberate destruction, loss, unauthorized modification, disclosure or access, and against any other unlawful processing of the personal data in its control, which it monitors on a regular basis. However, despite Craving Home Cooked’s good faith efforts to store its users’ personal data in a secure operating environment that is not open to the public, it should be noted that complete or perfect security does not exist, and Craving Home Cooked cannot guarantee that there will be no accidental disclosure of your personal data. Users must immediately notify Craving Home Cooked if their details are lost, stolen or used without their permission. In such an event, we will remove your details from your account and update our records accordingly.

When visitors/users send information to the Site by filling in the online e-mail forms in order to respond to a request or benefit from a service provided by Craving Home Cooked, this information must be correct and accurate. Any information provided by visitors/users in order to satisfy their request is considered confidential and transferred only to the party directly concerned, and to the competent authorities according to the law in the event that the use made contravenes the Site terms of use and existing applicable legislation in general. The latter may be considered appropriate in the event that use of the Site by a visitor/user violates its operating rules. In such a case, all data concerning said visitor/user, as well as their IP address, may form part of an investigation, insofar as this is necessary to protect Craving Home Cooked’s rights. In the event that data is sent to the Site, such data must not be contrary to applicable law and principles of morality concerning the use of the Internet in general, and it must not be modified by the visitor/user who publishes it or by other persons with his or her knowledge. This data may be used by Craving Home Cooked without any claim against Craving Home Cooked by the visitor/user who provided it. Each visitor/user is responsible for his/her use of the Site may only use its services for lawful and legitimate purposes. The visitor/user is not permitted to use the Site in a manner that could destroy, disable or damage our servers or networks, or in a manner that interferes with the use and enjoyment of the Site by any other visitor/user. Visitors/users are also prohibited from creating false accounts with fraudulent intent and from collecting or storing the personal data of other users in any manner whatsoever. Craving Home Cooked reserves the right to pursue claims for any damages caused by the violation of the aforementioned prohibitions by visitors/users and to take any legal action, proceedings and judicial and extrajudicial remedial measures to prevent the violation of these conditions.

Craving Home Cooked reserves the right to take, by way of example but limited thereto, the following measures: (a) record and store all communications between visitors/users and the Site, (b) investigate any complaints made in the event that a communication does not comply with its terms of use, and decide to remove or require the removal of any such communication at its discretion, (c) remove communications and data/information sent by visitors/users which are deemed offensive, illegal or disruptive, or which do not comply with the Site’s terms of use, (d) remove registered members when they do not comply with Site’s terms of use, after warning them accordingly.

4.     Your rights

a.     EEA-residents

If you are a resident of a country in the European Economic Area (EEA), subject to the General Data Protection Regulation, you may exercise any of the following rights:

  • The right of access, to find out what data we process about you, for what purpose and who receives it.
  • The right of rectification, to correct any incomplete or inaccurate data.
  • The right to erasure, in order to have your personal data deleted from our files, provided that processing is no longer necessary.
  • The right to the restriction of processing, should you question the accuracy of your data.
  • The right to data portability, in order to receive your data in a structured and commonly used format.
  • The right to object: You may object to the processing of your data for specific purposes, such as direct marketing.
  • The right to withdraw consent: If processing is based on your consent, you may withdraw it at any time

To exercise your rights, please send a written request to Craving Home Cooked at the following e-mail address: [email protected], or at the following postal address: PO Box 32010 Calgary RPO Silverado, AB, T2X 0X4.

Craving Home Cooked undertakes to provide you with automated means of exercising your rights, insofar as this is technically possible, and to respond to your requests free of charge, unless your requests are frequently repeated and entail administrative costs for us due to their volume, in which case these costs will be borne by you. Craving Home Cooked will make every effort to respond to any relevant request you make within thirty (30) days of receipt. However, if the complexity of your request or the volume of information makes it impossible to respond to your request within thirty days, Craving Home Cooked will inform you in writing within that period of the reasons for the delay and will make every effort to respond to your request as soon as possible, and in any event within a maximum of two further months.

Craving Home Cooked reserves the right not to respond to your request if it is deemed manifestly unfounded or excessive and will inform you of the reasons why your request will not be met.

In all cases, you have the right to lodge a complaint with the Data Protection Authority of your country of residence via its website or by post sent to its postal address. The EDPB website gives an overview of the different national data protection authorities.

b.     Non-EEA residents

If you are a non-EEA resident, please refer to the legislation applicable in your jurisdiction for an overview of your rights. Canadian residents can refer to the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

5.     Changes to this Privacy Policy

We may change this Privacy Policy from time to time. The most recent version of the Privacy Policy will always be posted on the Site, with the “Effective Date” posted at the top of the Policy. We may revise and update this Privacy Policy if our practices change, as technology changes, or as we add new services or change existing ones. If we make any material changes to our Privacy Policy or how we handle your personal information, or we are going to use any personal information in a manner that is materially different from that stated in our Privacy Policy at the time we collected such information, we will give you a reasonable opportunity to consent to the change. If you do not consent, your personal information will be used as agreed to under the terms of the privacy policy in effect at the time we obtained that information. By using our Site or services after the Effective Date, you are deemed to consent to our then-current privacy policy. We will use information previously obtained in accordance with the Privacy Policy in effect when the information was obtained from you.

1. Our Use of Cookies

A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.  Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

We use cookies for the following purposes:

(a) Authentication– we use cookies to identify you when you visit our website and as you navigate our website;

(b) Comments– We can use cookies to identify you when you visit our website and as you navigate our website and leave comments;

(c) Security– we use cookies as an element of the security measures used to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally;

(e) Advertising– we use cookies to help us to display advertisements that will be relevant to you; and

(f) Analysis– we use cookies to help us to analyze the use and performance of our website and services;

We use Google Analytics to analyze the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences(Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

Please note that blocking cookies may have a negative impact on the functions of many websites, including our Site. Some features of the Site may cease to be available to you.

1. Comments

If you leave a comment on our website you may opt-in to save your name, email address and website (if provided) in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. This functionality is managed by the wpDiscuz plugin (https://wpdiscuz.com/docs/wpdiscuz-documentation/gdpr/). These cookies will last for one year.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Visitor comments may be checked through an automated spam detection service.

2. Sponsored Content Tracking Pixels

This Site may engage in sponsored campaigns with various influencer networks, brands, and agencies. All sponsored content is duly disclosed in accordance with the FTC’s requirements. From time to time, these sponsored campaigns utilize tracking pixels (aka web beacons), which may contain cookies to collect data regarding usage and audience. This information is collected by the sponsoring company to track the results of the campaign. No personally identifiable information collected by the Site is used in conjunction with these tracking pixels.

3. Affiliate Program Participation

The Site may engage in affiliate marketing, which is done by embedding tracking links into the Site. If you click on a link for an affiliate partnership, a cookie will be placed on your browser to track any sales for purposes of commissions.

The Site is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and links to Amazon.com. As part of this Amazon Associates program, the Site will post customized links, provided by Amazon, to track the referrals to their website. This program utilizes cookies to track visits for the purposes of assigning commission on these sales.

4. Newsletters

On the Site, you may subscribe to our newsletter, which may be used for advertising purposes. All newsletters sent may contain tracking pixels. The pixel is embedded in emails and allows an analysis of the success of online marketing campaigns. Because of these tracking pixels, we may see if and when you open an email and which links within the email you click. Also, this allows the Site to adapt the content of future newsletters to the interests of the user. This behaviour will not be passed on to third parties.

We may change this Cookie Policy from time to time. We refer to section 6 of above Privacy Policy.

6. Contacting Us

If you have any questions about this Cookie Policy, or the practices of this Site, please contact us at [email protected].